aquaclean
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Call Now:  847.851.2275

FAQ

Q.
Where are you located?
 
Our office is conveniently located just west of the intersection of Route 59 and I- 90 in Hoffman Estates.
Q.
In which areas do you provide cleaning services?
 
We provide cleaning service in all of the Northwest and Western Suburbs of Chicago including Schaumburg, Streamwood, Hoffman Estates, Elgin, Palatine, Bartlett, Hanover Park, Barrington, Inverness, Carpentersville, Algonquin, Rolling Meadows, Arlington Heights, Mt. Prospect, Long Grove, Elk Grove Village, Roselle, Addison, Itasca, Carol Stream, Bensenville, Buffalo Grove, Lake Zurich, West Dundee, Crystal Lake, McHenry and others.
Q.
Are you licensed and insured to conduct the cleaning services?
 
Yes, we are fully licensed and insured company. We have been working in the cleaning services industry since 2000, and we are licensed to provide the most reliable and professional cleaning services.
Q.
Do the same people come for cleaning services for every visit?
 
At Aqua Commercial Cleaning we understand the importance of continuity in cleaners. We try our best to ensure that the same cleaning expert goes to the same client. This in turn helps to establish a good relationship with the customer. However at times, it is not possible for us to send the same cleaning expert. In that case, we send a cleaning expert who is as trained and capable as the former.
Q.
Can we contact you after normal business hours in case of emergency?
 
Aqua Commercial Cleaning will provide you with an emergency phone number where you can reach us 24/7. Daytime emergencies can be handled within hours.
Q.
How does your payment system work?
 
For the payment system you may have the invoices emailed directly to you, to your accounting department or office manager or you can choose to have them mailed to your office or accounting. You can pay by check or direct deposit, depending on your preference.
Q.
Do I need to provide the cleaning equipments?
 
For your convenience, our company provides all the necessary equipment and cleaning supplies. We carry out all the cleaning assignments using the latest technologies. If you have any preferred products please let us know.
Q.
How does your cleaning program work?
 
After a comprehensive walk-through at your location and initial consultation with the owner we design a custom maintenance schedule based on a frequency of cleaning and your individual needs. Once you approve this schedule, we will contact you or your designated manager to determine the best times for services.
Q.
Do you provide a guarantee with your services?
 
Quality is most important to us and we will not leave the job until the customer is fully satisfied with our service. We offer a 100% satisfaction guarantee.
Q.
What if I would like something cleaned that is not part of your maintenance schedule?
 
Aqua Commercial Cleaning Co invites you to customize your service to best fit your specific needs.
Q.
What if I need to reschedule or cancel the scheduled cleaning services?
 
If at any point, you need to reschedule or cancel the appointment, kindly let us know at least 48 hours in advance.
Q.
Can Aqua Commercial Cleaning Cleaning meet my special needs?
 
Absolutely! We custom design each cleaning program to meet your specific needs or any special requirements.
Q.
Why should I use your company?
 
The service you receive from us will never decline after the initial visit. All of our cleaning staff is held to our high cleaning standards so they know what we expect from them. Each location is supervised and periodically inspected by the owner of Aqua Commercial Cleaning Co. Our motto is “PEACE” which is apparent in our commitment to provide the client with Professional, Environmental And Cost Effective cleaning services at all times.